Terms of Service

Last Updated: [Insert Date]

1. Agreement to Terms

Welcome to Grugo24 (“Company,” “we,” “our,” or “us”). By accessing or using our services, including but not limited to our website (www.grugo24.com), our software-as-a-service (SaaS) platform, and related applications (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”).

These Terms constitute a binding agreement between you (“you” or “User”) and the Company. Please read these Terms carefully. If you do not agree with these Terms, you must not access or use the Service.

1.1 Acceptance of Terms

By creating an account or using our Service, you confirm that you have the legal capacity to enter into this agreement and agree to abide by these Terms. If you represent an organization, you affirm that you have the authority to bind the organization to these Terms.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on our website. It is your responsibility to review these Terms periodically. Your continued use of the Service after any modifications indicates your acceptance of the updated Terms.

3. Account Registration and Responsibilities

To access certain features of the Service, you must register for an account. By registering, you agree to:

• Provide accurate and complete information during registration.
• Maintain the security of your account by safeguarding your login credentials.
• Promptly update any account information if changes occur.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that are suspected of violating these Terms.

4. Subscription and Payment Terms

4.1 Subscription Plans

Our Service is offered on a subscription basis, with the following plans:

• Startup Plan: $99/month or $990/year (includes 100GB storage, 50 users, unlimited clients, and projects).
• Corporate Plan: $149/month or $1490/year (includes 500GB storage, 100 users, unlimited clients, and projects).
• Enterprise Plus Plan: $249/month or $2490/year (includes 1TB storage, 250 users, unlimited clients, and projects).

4.2 Payment Process

All subscription payments are processed through third-party payment providers, including but not limited to:

• PayPal
• Stripe
• Razorpay
• Paystack
• Mollie
• PayFast
• Authorize.net

Payments are charged automatically each billing period unless you cancel your subscription (refer to Section 5 for details on cancellation).

4.3 Offline Payment Methods

We offer offline payment methods to select clients at our sole discretion. This option is not available to all users and is processed on a case-by-case basis.

5. Cancellation and Refund Policy

5.1 Cancellation Policy

You may cancel your subscription at any time by accessing the “Billing” section of your account settings. If you cancel, your subscription will remain active until the end of the current billing period, after which access to the Service will terminate. Failure to cancel your subscription through the proper channels means you will continue to be billed.

5.2 No Refunds

Due to the nature of our digital services, all sales are final, and we do not offer refunds for any payments once charged, including cases where:

• The Service has been partially or fully used during the billing period.
• You fail to cancel the subscription before the next billing cycle.

Refunds will not be provided under any circumstances once a payment has been processed. We encourage you to evaluate the Service during the initial billing cycle before committing to future periods.

6. Service Usage and Restrictions

6.1 License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your business operations in compliance with these Terms.

6.2 Prohibited Conduct

You agree not to:

• Use the Service for any unlawful, fraudulent, or malicious purposes.
• Attempt to gain unauthorized access to the Service or our infrastructure.
• Upload, post, or transmit viruses, malware, or harmful code through the Service.
• Resell, sublicense, or otherwise transfer your access to the Service to any third party.
• Reverse engineer, decompile, or disassemble any part of the Service or the underlying software.

Violation of these provisions may result in suspension or termination of your account.

7. Intellectual Property Rights

All content, features, functionality, and intellectual property within the Service—including but not limited to software, text, graphics, logos, and designs—are the sole property of Grugo24 Ltd. or our licensors. Your use of the Service grants you no ownership or rights to our intellectual property.

You may not use our trademarks, logos, or branding without our explicit written consent.

8. Privacy and Data Protection

Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which can be accessed at www.grugo24.com/privacy-policy. By using our Service, you consent to the practices described in our Privacy Policy.

We adhere to the data protection regulations under the General Data Protection Regulation (GDPR) and the UK Data Protection Act of 2018.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Grugo24 Ltd. and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business arising from or related to your use of the Service.

Our liability to you for any claim shall be limited to the amount paid by you during the twelve months prior to the claim.

10. Warranties and Disclaimers

The Service is provided “as is” and without warranties of any kind, whether express, implied, statutory, or otherwise. We do not guarantee uninterrupted or error-free use of the Service, and we disclaim any warranties regarding:

• Availability of the Service.
• Accuracy or reliability of the Service.
• Fitness for a particular purpose.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the courts of the United Kingdom to resolve any legal matter arising from these Terms.

Any disputes that cannot be resolved amicably may be referred to binding arbitration under the rules of the London Court of International Arbitration (LCIA).

12. Termination

We reserve the right to terminate or suspend your account or access to the Service at any time, for any reason, including if you violate these Terms or if we discontinue the Service.

Termination will not affect your obligations to pay any fees or indemnities incurred before termination.

13. Contact Information

For any inquiries related to these Terms, you can reach us at:

• Company Name: Grugo24 Ltd.
• Registered Address: [Insert Address]
• Billing Email: billing@grugo24.com
• Support Email: support@grugo24.com
• Phone Number: [Insert Phone Number]

14. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Grugo24 Ltd. regarding the use of the Service.
• Severability: If any provision of these Terms is found to be invalid, the remaining provisions will continue to be enforceable.
• No Waiver: Failure by Grugo24 Ltd. to enforce any part of these Terms will not be considered a waiver of our right to enforce them later.